Australian Skills Quality Authority
www.asqa.gov.au
Phone: 1300 701 801
MORE PROFIT LESS TIME enables informed choice for clients and students by providing clear and factual information, whether this is done directly or by a third party. MORE PROFIT LESS TIME is responsible for all marketing or other material disseminated on its behalf, regardless of the channel or method used.
MORE PROFIT LESS TIME is conscious of the national requirements for the marketing of nationally recognised training and ensures that the information used is accurate, clear and managed ethically. MORE PROFIT LESS TIME is subject to all relevant consumer protection law that applies in any jurisdiction where it operates and ensures it honours all commitments it makes.
MORE PROFIT LESS TIME’s marketing or advertising material is consistent with its training and assessment strategies.
MORE PROFIT LESS TIME ensures its marketing of AQF qualifications to prospective students is ethical, factual and accurately represents the services it provides and the training products on its scope of registration.
Pre-Enrollment Information
MORE PROFIT LESS TIME provides extensive current and accurate information about its course services via publishing publicly on its website. This public information includes the relevant handbook for each stakeholder group that contains information about:
- MORE PROFIT LESS TIME itself;
- student rights & responsibilities;
- General regulatory and legislative compliance;
- student attendance and behaviour expectations;
- Equity commitment;
- Work health and safety requirements;
- Privacy arrangements;
- Fees, charges and refunds;
- Language, literacy and numeracy arrangements;
- Recognition of prior learning (RPL) and credit transfer;
- Competency-based training and assessment processes;
- Complaints and appeals processes;
- Records, release of information and access to student records;
- Cheating, plagiarism and discipline arrangements;
- Evaluation and feedback arrangements; and
- Further information contact details.
A range of compliance and operating information is also publicly published on the MORE PROFIT LESS TIME website.
Course Services Information
Once a course information request, client expression of interest or course registration and application for enrollment has been received, MORE PROFIT LESS TIME provides further current and accurate information to prospective students to enable them to decide if MORE PROFIT LESS TIME as a training organisation and the relevant course service of interest is suitable for them, taking into account their existing skills and knowledge and any specific individual needs.
MORE PROFIT LESS TIME ensures information provision for all course services is accurate and conforms to the planned training and assessment described in MORE PROFIT LESS TIME’s training and assessment strategies.
Prior to enrollment, MORE PROFIT LESS TIME provides clear information to prospective clients via the Program Outline including the following:
- Full course code and title of the training product(s) of interest;
- Any relevant currency information, such as whether a qualification has been superseded or removed from a training package;
- Where the training and/or assessment will be undertaken, how long it will take and mode/s involved;
- Information regarding any entry requirements and/or specific requirements they need to meet to successfully complete the course program of interest;
- Any requirements of the client to provide any materials and/or equipment;
- Information about educational and support services available to students and any cost associated with them;
- Any limitations regarding access to educational and support services and resources;
- Whether the training includes mandatory work placements. If mandatory work placements are part of the training, clients are provided with clear information on who will arrange this, the duration and schedule applicable and what outcomes are expected of the work placement;
- MORE PROFIT LESS TIME is responsible for the quality of the training and assessment during all course services in compliance with the VET Quality Framework and the Standards for TRAINING PROVIDERs 2015; and
- MORE PROFIT LESS TIME is responsible for the issuance of AQF certification documentation the student is entitled to as course services are undertaken.
Fee Information
MORE PROFIT LESS TIME provides fee information to clients prior to enrollment, via the Course Fees Agreement. Please refer to the Fees, Charges and Refunds section of this manual for further information.
Third Party Arrangements
Where a third party is involved in the provision of training and/or assessment services, MORE PROFIT LESS TIME ensures clients have clear information regarding this engagement via the Course Fees Agreement.
MORE PROFIT LESS TIME provides the name and contact details of any third party involved in the provision of training and/or assessment services, or related educational and support services on its behalf to the client. Clients are able to contact both MORE PROFIT LESS TIME and the third party at any time.
Consumer Rights
MORE PROFIT LESS TIME informs prospective clients about their rights as a consumer in accordance with relevant state and territory laws. This includes information on cooling-off periods where relevant. Please refer to the Consumer Protection section of this manual for further information.
MORE PROFIT LESS TIME informs prospective clients about its complaints and appeals processes that may be relevant for course services and other business activities. These processes include provisions for the lodgment of a complaint or appeal against any relevant third party engaged by MORE PROFIT LESS TIME.
MORE PROFIT LESS TIME notifies clients as soon as practical after any change occurs that may affect the course services being provided. This includes changes of significant impact including:
- Any changes to, or new third party arrangements MORE PROFIT LESS TIME puts in place, for the delivery of services to specific clients; and
- A change in ownership of an TRAINING PROVIDER entity should that occur.
- Notification occurs in writing, via letter, email or an amended Course Fees Agreement in cases where this is relevant.
Student Advice & Selection
Student Entry Procedure
On application for enrollment, MORE PROFIT LESS TIME ensures that all students are able to seek admission to a course program on the same basis. Where students have particular needs, these are discussed in open consultation with the student, and where appropriate, reasonable adjustments will be made in order to facilitate the student’s enrollment.
MORE PROFIT LESS TIME provides high quality course services, including training and assessment that is suitable and appropriate for each student.
Suitable means the training and assessment meets the individual’s needs, links to likely job and/or participation outcomes and minimises duplication of the individual’s existing competencies; and
Appropriate means the training and assessment is delivered to regulatory and industry standards, uses delivery modes and durations optimised for the individual’s needs and includes reasonable support to facilitate the individual’s participation and attainment.
MORE PROFIT LESS TIME focuses on supporting a prospective student to understand how their options may affect their future and, ultimately, helping them to choose the right training. This includes being prepared to suggest, in some instances, that none of its offerings are right for an individual. Where this is the case, MORE PROFIT LESS TIME refers prospective students to relevant government websites in their jurisdiction as a good place to start to determine more suitable course options. Some example sites include:
Jurisdiction |
Course Gateways |
New South Wales |
Smart & Skilled
https://smartandskilled.nsw.gov .au |
Queensland |
QLD Skills Gateway
http://www.skillsgateway.training.qld.gov .au |
South Australia |
Skills for All Gateway
http://www.skills.sa.gov .au |
Victoria |
Victorian Skills Gateway
http://www.education.vic.gov .au/victorianskillsgateway |
Academically Suited
MORE PROFIT LESS TIME has implemented this student entry procedure to ensure that students are confirmed to be academically suited to undertake the particular course they wish to study.
To ensure students are academically suited, MORE PROFIT LESS TIME’s student application and enrollment processes include the requirements that:
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- The student satisfies minimum academic admission requirements; and
- The student satisfies any other specified entry requirements for the particular VET course of study; and
- MORE PROFIT LESS TIME reasonably believes that the student is academically suited to undertake the VET course of study.
Pre-Enrollment Review
MORE PROFIT LESS TIME may conduct a Pre-Enrollment Review of current competencies including literacy and numeracy skills prior to commencement in training for each student.
The Pre-Enrollment Review is designed to:
- Identify any competencies previously acquired – Recognition of Prior Learning (RPL) or Credit Transfer;
- Ascertain the most suitable qualification for that student to enrol in, based on the individual’s existing educational attainment, capabilities, aspirations and interests and with due consideration of the likely job outcomes from the development of new competencies and skills; and
- Ascertain that the proposed learning strategies and materials are appropriate for that individual.
Course Services are designed to build on a student’s existing abilities and develop new ones. Students are not encouraged to undertake training where there is not a reasonable prospect of completion. The individual’s existing educational and vocational attainment, other demonstrated capabilities, career aspirations and general interests are considered in course selections and services planning.
MORE PROFIT LESS TIME does not enroll a student in a course or qualification that is at an inappropriate level for that student. The Pre-Enrollment Review is completed, and the outcomes known and documented, prior to acceptance of the student’s enrollment application.
The Pre-Enrollment Review is a comprehensive assessment where MORE PROFIT LESS TIME genuinely seeks to understand a student’s training needs. It’s a conversation that encourages students to reflect on their own aspirations and guides their selection of suitable training.
The Pre-Enrollment Review is undertaken by skilled MORE PROFIT LESS TIME personnel who provide impartial advice and translate a student’s ideas about their future into tangible and suitable choices.
The Pre-Enrollment Review process may encompass:
- Student identification confirmation;
- Course information & requirements;
- Identifying students’ individual needs;
- Academic suitability & Language, Literacy & Numeracy assessment;
- Credit Transfer application (if relevant);
- Recognition of Prior Learning application (if relevant);
- Employer engagement (if relevant);
- Government subsidy support eligibility (if relevant); and
- Final planning, course confirmation and enrollment decision.
Each of these components is outlined below.
Student Identification Requirements
A number of MORE PROFIT LESS TIME projects require identification to be confirmed and verified identification evidence to be retained on file on admission to any nationally recognised course program. This may include:
- Evidence of student identity (for example, photo identification);
- Evidence of student eligibility to participate (for example, citizenship); and
- Evidence of pre-requisites being met (for example, previous qualifications/study).
Student identity is confirmed as an initial step in the Pre-Enrollment Review process.
Course Information
During the Pre-Enrollment Review process, general and course specific pre-enrollment information, including the relevant Program Outline is explained in further detail and student queries answered. This generally includes:
- Explanation of course content, competency standards, timelines and stakeholders;
- Outline of entry requirements and admission requirements;
- Duration of course and the delivery mode of course;
- Identification of specific resource requirements for the course;
- Explanation of assessment procedures relevant to course;
- MORE PROFIT LESS TIME’s procedures and processes; and
- Fees, charges and refunds information.
Identifying Individual Student’s Needs
Prior to enrollment MORE PROFIT LESS TIME provides advice to the prospective client about the training product(s) appropriate to meeting the student’s needs, taking into account the individual’s existing skills and competencies.
As a part of this process, MORE PROFIT LESS TIME ascertains and consider the individual’s existing educational and vocational attainment, other demonstrated capabilities, career aspirations and general interests.
To maximise the chance of students successfully completing their training, MORE PROFIT LESS TIME:
- Identifies any support individual students need prior to their enrollment; and
- Provides access to that support throughout their training.
Student Enrollment Information Collection
All prospective students must complete ad provide relevant enrollment information and personal data as a part of their enrollment application. This includes relevant AVETMISS data collection information and relevant student identifiers including the USI.
Prospective students have the option of commencing their enrollment information process online, by completing an online registration form for their initial course of interest. This online registration form once received is printed out and forms the basis of the student’s enrollment information.
For prospective students that do not start the enrollment information process online, a hard-copy Enrollment Application Form will be completed by the prospective student as a part of the Pre-Enrollment Review.
In either case, once provided the enrollment information provided is used by MORE PROFIT LESS TIME representatives as a component of the re-Enrollment Review, as it provides significant information on the student’s background, prior skills and qualifications, current employment status and particular special needs.
Either online print out or hard copy version of the Enrollment Application Form is signed by the student as a part of the Pre-Enrollment Review process, to confirm that the information being provided is a true and accurate record relating to their individual situation. This confirms the application process, but does not constitute formal acceptance of the student’s enrollment into the course.
Students’ Needs
As a component of this process, MORE PROFIT LESS TIME determines the amount of training it will provide to each student with regard to:
- The existing skills, knowledge and the experience of the student;
- The academic suitability of the student;
- The mode of delivery; and
- Where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full qualification.
MORE PROFIT LESS TIME provides a range of educational and support services to its students that include, but are not limited to:
- Pre-enrollment materials;
- Study support and study skills programs;
- Language, literacy and numeracy (LLN) programs or referrals to these programs;
- Equipment, resources and/or programs to increase access for students with disabilities and other students in accordance with access and equity;
- Learning resource centres;
- Mediation services or referrals to these services;
- Flexible scheduling and delivery of training and assessment;
- Counselling services or referrals to these services;
- Information and communications technology (ICT) support;
- Learning materials in alternative formats, for example, in large print;
- Learning and assessment programs contextualised to the workplace; and
- Any other services that MORE PROFIT LESS TIME considers necessary to support students to achieve competency.
Support services are made available either directly or via arrangements with a third party.
MORE PROFIT LESS TIME’s individual needs process includes:
- Identifying particular requirements such as literacy, numeracy, English language or physical capabilities students would need to complete each course;
- student learning styles and identification of any special learning needs; and
- Developing strategies to make support available where gaps are identified.
Academic Suitability – Language, Literacy, and Numeracy (LLN) Assessment
As a component of the Pre-Enrollment Review process, MORE PROFIT LESS TIME may be to review enrollment applications to ensure course admission requirements relating to the student’s academic suitability are being met prior to acceptance of a student into a course.
Where a course has specific academic suitability admission requirements, as part of the Pre-Enrollment Review students are required to complete an Australian Core Skills Framework (ACSF) aligned Language, Literacy, and Numeracy (LLN) Assessment to ensure that the student has the ability to complete the course.
For all students in all course application processes, MORE PROFIT LESS TIME requires the assessment process to be conducted with honesty and integrity.
General VET Courses – Academic Suitability
General arrangements for students wishing to enrol in a VET course require the student to complete a MORE PROFIT LESS TIME designed LLN Quiz relevant to their course application.
That is, students are required to complete a LLN Quiz mapped directly to ACSF Level 1, 2 or 3 requirements, at the ACSF level that has been confirmed relevant to the specific ACSF level of the course to which the application relates.
For students undertaking the MORE PROFIT LESS TIME designed LLN Quiz as part of the Pre-Enrollment Review, this assessment will be undertaken:
- Via paper-based or online quiz depending on the student’s application preference;
- Individually by the student after identification has been confirmed; and
- Under the direct supervision of a MORE PROFIT LESS TIME representative to ensure the authenticity of the assessment results.
Credit Transfer
As a component of the Pre-Enrollment Review process, MORE PROFIT LESS TIME ensures students are not required to repeat any unit or module in which they have already been assessed as competent, unless a regulatory requirement or license condition (including industry licensing schemes) requires this.
Credit transfer is a process that provides students with credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes from previous studies.
Where a student provides suitable evidence they have successfully completed a unit or module at any TRAINING PROVIDER, MORE PROFIT LESS TIME provides credit for that unit or module. In some cases, licensing or regulatory requirements may prevent a unit or module being awarded through a credit process.
MORE PROFIT LESS TIME is not obliged however to issue a qualification or statement of attainment that is achieved wholly through recognition of units and/or modules completed at another TRAINING PROVIDER or TRAINING PROVIDERs.
Note that providing credit for previous studies is not a Recognition of Prior Learning (RPL) process. RPL is a form of assessment of the competence of a person, while providing credit is recognising the equivalence of studies previously undertaken and completed successfully.
Verification of Documentation
MORE PROFIT LESS TIME recognises verified testamurs from other Registered Training Organisations. This applies to all cases, including students seeking credit transfer for previous study, and personnel documentation.
Before providing credit on the basis of a qualification, statement of attainment or record of results, MORE PROFIT LESS TIME authenticates the information in the document. When verifying testamurs of nationally recognised qualifications or statements of attainment from other TRAINING PROVIDERs, MORE PROFIT LESS TIME personnel are required to:
- Sight the original certificate/statement of attainment from which credit transfer is being sought;
- Where there is doubt over the authenticity of the certificate/statement of attainment, the document must be confirmed with the relevant issuing registered training organisation;
- Ensure the unit codes on the previous certificate/statement of attainment are highlighted as the unit codes being sought for credit transfer;
- Take a copy of the certificate/statement of attainment and certify this document by signing and dating that the certificate/statement of attainment has been verified, with the statement “I confirm that this document is a true and accurate copy of the original”; and
- Where units are deemed equivalent, attach the relevant mapping page from the official training package / curriculum list where equivalency has been noted.
Student Request for Credit Transfer
If a student wishes to apply for Credit Transfer, it is mandatory that they complete the Credit Transfer / RPL Application Form and include appropriate evidence to support the Credit Transfer application.
All Credit Transfer applications must be supported by the appropriate evidence. This may be in the form of Nationally Recognised Qualification or Statement of Attainment indicating exactly the same code and title as those included in the student application, or other documents of equivalence.
Where appropriate evidence is provided with the Credit Transfer application the Training Manager must grant the Credit Transfer. Where Credit Transfer is granted, the student will be advised within five working days of completion of the assessment and the training program adjusted accordingly.
Where Credit Transfer is not granted, the student will be notified in writing of the outcome within five working days of completion of the assessment. The written communication to the student includes a reason for refusal, and information on how to lodge a complaint or appeal if desired.
In all cases, a copy of the credit transfer application and verified copies of the relevant documentation evidence is retained in the student’s file.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) means an assessment process that assesses the competency/s of an individual that may have been acquired through formal, non-formal and informal learning to determine the extent to which that individual meets the requirements specified in the training package or VET accredited courses.
- Formal learning refers to learning that takes place through a structured program of instruction and is linked to the attainment of an AQF qualification or statement of attainment (for example, a certificate, diploma or university degree);
- Non-formal learning refers to learning that takes place through a structured program of instruction, but does not lead to the attainment of an AQF qualification or statement of attainment (for example, in-house professional development programs conducted by a business); and
- Informal learning refers to learning that results through experience of work-related, social, family, hobby or leisure activities (for example the acquisition of interpersonal skills developed through several years as a sales representative).
RPL assesses this prior learning against the requirements of a qualification, in respect of both entry requirements and outcomes to be achieved. RPL encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. RPL keeps the system of qualifications open to recognition of the value of learning achieved outside the formal system, as part of everyday living in a continuum of learning throughout one’s life.
In order to recognise prior learning, it is necessary to:
- Compare the informal or non-formal learning the individual has achieved against the learning outcomes or performance criteria of the course or qualification for which the student is using as a basis for seeking entry or the award of credit; and
- Determine appropriate evidence to support the claim of prior learning.
- The processes used to assess RPL applications may take several (not mutually exclusive) forms, for example:
- Participation in exactly the same or modified versions of the assessment the student would be required to complete as part of the full course;
- Assessment based on a portfolio of evidence;
- Direct observation of demonstration of skill or competence;
- Reflective papers, journals or portfolios that relate past learning to the learning or competency outcomes of the current course or qualification;
- Provision of examples of the student’s work drawn from the workplace, social, community or other setting in which the student applies their learning, skill or competence;
- Testimonials of learning, skill or competence; and
- Combinations of any of the above.
MORE PROFIT LESS TIME ensures that trainers and assessors remain current in their professional development and in their knowledge and understanding of issues related to recognition.
RPL Process
As a component of the Pre-Enrollment Review process, MORE PROFIT LESS TIME implements a robust RPL process to ensure that:
- The uptake of RPL is encouraged and RPL processes are reviewed to streamline the RPL application process;
- Where possible, the student is able to complete the qualification in less time;
- RPL information is provided to students prior to enrollment and prior to commencement of formal training delivery in a course program;
- RPL processes offered provide adequate information, support and opportunities for students to engage in the RPL process;
- RPL decisions are made prior to the commencement of the course, subject or unit for which the RPL is being claimed; and
- RPL assessment processes and procedures meet the same delivery and quality assurance requirements as all other assessment arrangements.
RPL Requirements
To achieve RPL, students must:
- Apply for RPL;
- Provide appropriate RPL evidence (including documents, demonstrations and interviews as may be relevant); and
- Have this evidence assessed as meeting all of the requirements of the entire Unit of Competency.
- Where students have gaps, or require additional mentoring and support, RPL is not applicable. In these cases, learning is occurring, and a ‘Competent’ result is achieved on completion of assessment.
RPL Applications
It is mandatory that students wishing to achieve RPL with MORE PROFIT LESS TIME complete a Credit Transfer / RPL Application Form and provide this form with their evidence submission for assessment.
This application form ensures:
- The Application for RPL is recorded effectively;
- The start date for each Unit of Competency is correctly identified; and
- The appropriate declarations of authenticity of prior work are recorded.
Start Dates
The official start date for a Unit of Competency through RPL is determined (by NCVER) as the date that the student submitted their evidence portfolio for assessment. This is the start date that all MORE PROFIT LESS TIME personnel are to record on the student’s training and assessment plan (actual start date section for each unit).
This date is critical for compliance in cases where financial subsidies are being received for the student’s course.
The RPL result date is the final date that the student provided all evidence required and was deemed to have achieved the unit ‘RPL-Granted’ result.
Financial / Regulatory Implications
All MORE PROFIT LESS TIME personnel must ensure they are aware of RPL implications with regard to financial / regulatory impacts in their region and projects. RPL in some jurisdictions is:
- Fully subsidised;
- Partially subsidised; or
- Not subsidised.
Depending on the region, when students are applying for RPL, it is critical that MORE PROFIT LESS TIME personnel understand any financial implications that may apply and discuss correct fees and charges with the student concerned.
Employer Engagement
As a component of the Pre-Enrollment Review process, MORE PROFIT LESS TIME ensures that employers or other parties who contribute to each student’s course services and outcome are informed and engaged in the training and assessment on the development, delivery and monitoring of training and assessment. This may include course services involving work placements, employer sponsored courses and apprenticeship or traineeship arrangements.
- All employers involved in MORE PROFIT LESS TIME course services receive the Employer Handbook that provides a range of important information for employer involvement including:
- Employer and TRAINING PROVIDER responsibilities;
- student attendance and behaviour expectations;
- Equity commitment;
- Work health and safety requirements;
- Privacy arrangements;
- Language, literacy and numeracy arrangements;
- student support services;
- Recognition of Prior Learning (RPL) and Credit Transfer;
- Competency-based training and assessment process;
- Complaints and appeals processes;
- Evaluation and feedback arrangements;
- Further information contact details; and
- Any relevant required release from work or study.
MORE PROFIT LESS TIME ensures all students involved in workplace delivery have a range of processes and mechanisms implemented to engage the employer in the training and assessment process. This includes but is not limited to:
- Consultation prior to and during enrollment, and subsequent training and assessment sessions to gain input from the employer in areas such as the development of the training plan;
- Providing employer guidance on how to assist students to achieve competency through undertaking specific workplace tasks. This is undertaken through various contact and employer specific information and documents;
- Ensuring the assessment process is supported with supplementary evidence from the employer to contribute to the assessment outcome (such as Third Party Reports);
- Regular contact with the employer to confirm the student’s progress; and
- Formal evaluation processes to gain further feedback on the training and assessment processes provided.
Government Subsidy / Support Eligibility Assessment
As a component of the Pre-Enrollment Review process, MORE PROFIT LESS TIME undertakes an eligibility assessment on particular government subsidy or support initiatives that the student may be eligible to access.
On appropriately qualified and trained MORE PROFIT LESS TIME representatives who have received a Delegation of Authority from the MORE PROFIT LESS TIME Chief Executive Officer are able to undertake government subsidy eligibility assessments.
Finalising the Pre-Enrollment Review
As a Pre-Enrollment Review is conducted, MORE PROFIT LESS TIME representatives complete the Pre-Enrollment Review Checklist to confirm that all components of the process are completed effectively.
The Pre-Enrollment Review process encompasses:
- Student identification confirmation;
- Course Information & requirements;
- Identifying students’ individual needs;
- Course entry requirements & admission requirements;
- Academic Suitability including Language, Literacy & Numeracy assessment;
- Credit Transfer application (if relevant);
- Recognition of prior learning application (if relevant);
- Employer engagement (if relevant);
- Government subsidy support eligibility (if relevant); and
- Final planning, course confirmation and enrollment decision.
As all Pre-Enrollment Review activities above are completed, the MORE PROFIT LESS TIME representative clearly documents:
- The overall Pre-Enrollment Review discussion;
- The final decision on which course the student will be enrolled in; and
- Reasons why this was the most suitable training option for that student.
On conclusion of this process, a Course Fees Agreement including Course Fees Agreement is then prepared by MORE PROFIT LESS TIME in order to make a formal enrollment offer to the prospective student and/or relevant supporting client.
Non-Acceptance of Enrollment Application
Should the prospective student not be accepted into the course program they have applied for, the individual will be provided with formal notice of this non-acceptance:
- In writing;
- With reasons provided for this non-acceptance;
- With any alternate options or actions recommended by MORE PROFIT LESS TIME; and
- With relevant information on how the prospective student may raise a complaint or seek to have the decision reviewed.